Balcatta Vet24, 59 Erindale Road, Balcatta

Reviews

• Erin MEIKLE

  29.10.2018
  ★ ☆ ☆ ☆ ☆
  We have only ever used Vet24 for emergencies. Being so close to home, it was convenient when in need of prompt assistance. Sadly, I would not recommend them to anyone. When we bought our beloved old boy in, with a small drip bleeding from a nick in his gum (that wouldn't stop after a few hours), the service was rushed, in-attentive, and dismissive. He was our adored dog of 12 years, and it was clear to us there was something seriously wrong. We were distressed, worried, and scared. We were provided with zero support, and only one choice of care plan. We agreed to treatment (several thousand dollars worth, over $3k in the end), but when that didn't work there was apparently nothing else to be done. They requested they put him down there and then -- this is via a phone call!! We came to collect him (our dedicated vet could send him off at home) and the head nurse was cold, rushed, and disinterested; simply demanding we settle the account prior to even seeing our dog. When our darling hound came out, he was bleeding uncontrollably and a thousand times worse than when he went in. There was no compassion shown, nothing explained, just a demand for our $$ and then a hurried push out the door. I understand that an emergency department could be a stressful place to work in, but if you can't find it in yourself to show some mercy, care & humanity when delivering a death sentence, and when greeting the parents of a fur-baby who is facing his final hours, you are no longer in the right role. These guys made a very harrowing and awful experience a whole lot more distressing, simply by showing zero heart... and that's not even going into the fact that their suggested treatment was, as confirmed by our own vet, an insufficient approach that was never going to fix the problem anyway. If we went elsewhere for treatment, our beautiful dog may still have been here with us today. But- Vet24's inadequate care & money driven approach, and total arrogance knowing we were a captive audience and couldn't go elsewhere at 7pm on a Sunday night, essentially robbed us not only of our money, but also took the life of our dog. We now curse them every time we drive past, and hope that those who work there have heavy shoulders for the way they treat both customers and their pets, and the grief that they have caused. They should be ashamed of themselves!!! If you love your dog (or cat) and want to know those offering care do too... Would advise you go elsewhere, especially in an emergency. This place is horrible & we will never forgive them for the way they treated both our darling dog & us. All who work there should hand their heads in shame.

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